Last Updated: 04/25/2025
This Privacy Policy (“Policy”) describes how and why we might collect, store, use, and/or share ("process") your information when you use our Services, such as when you visit our website or any website of ours that links to this Policy or engage with us in other related ways ― including any sales, marketing, or events. If you do not agree with our policies and practices, please do not use our Services. If there are any capitalized terms in this Policy that are not defined, then those terms will have the meaning defined in our Terms.
“Personal information” or “personal data” includes a broad range of information. Data protection laws around the world define this concept in different ways, but in general, we interpret it to mean any information that relates to an identifiable, living individual person.
Some data protection laws and privacy laws in certain jurisdictions differentiate between “controllers” and “processors” of personal information. A controller decides why and how to process personal information. A processor does not make decisions about personal information; it only processes personal information on behalf of a controller based on the controller's instructions.
If you are a customer of Layercode, we process your personal information in different ways when you use our Services:
We process your personal information as a customer of our Services — information that we refer to as Customer Account Data (e.g., your contact information) — when you visit Layercode's public-facing website; reach out to our Sales or Support teams; or sign up for a Layercode account and use our Services.
We process the personal information of your end users who use or interact with your application that you've built on Layercode's platform, like the people you communicate with by way of that application. This includes information we use to route audio and video calls and metadata about media streams — we refer to this information as “Customer Usage Data” — and it also includes the contents of communications, which we refer to as your “Customer Content”. You can see a more detailed definition of Customer Content in our Data Processing Addendum, which is part of our agreement with you.
Layercode processes these categories of personal information differently because the direct relationship we have with you, our customer, is different from the indirect relationship we have with your end users.
When Layercode processes your Customer Account Data and your Customer Usage Data, Layercode is acting as a controller.
When Layercode processes your Customer Content, we are acting as a processor.
If you are a visitor to our website, we collect a minimal amount of data about you (depending on how much you've chosen to share with us). This might be as little as an IP address or a cookie, and it might be your contact information. We consider this Customer Account Data.
If you are an end user of a Layercode customer, this Policy does not apply to the services that our customers provide to their end users. Our customers have their own policies regarding the collection, use, and disclosure of the personal information of their end users. If you are an end user of one of our customers and want to learn about how that customer handles your personal information, we encourage you to read the customer's privacy policy. Only the customer can assist you with requests for access or deletion.
Layercode requires the minimal amount of data necessary to provide Services to you, and the amount or type of data we collect depends on the product or service you choose or how you use it. If you choose to share additional information with us so that we can better customize your account and our Services, we'll process that with the same care and respect. We do not sell your personal information and we do not share your information with third parties for those third parties' own business interests. This Policy describes the data we collect from our customers at a high level, but you can always learn more by reading our API docs.
We use the information we collect and share it with our service providers primarily to provide the Services you've requested from us, and as needed for our operational purposes (e.g., to do the things we need to do to function as a business, such as to collect payment). In addition, we may use data about our customers to detect, prevent, or investigate security incidents, fraud, or abuse and misuse of our platform and Services.
When you sign up for an account with us, we ask for certain information like your contact details and billing information to facilitate payment and communication. We also collect some information automatically, like your IP address, when you log in to your account or when your software application built on Layercode makes requests to our APIs. We use this to understand who is using our Services and how, and to detect, prevent and investigate fraud, abuse, or security incidents.